My Recently Visited Services
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Printing and associated copy, scan, fax services.
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Access to systems supporting remote access to Dentistry resources
Help with payment plans, claims issues, and related billing questions.
Problems with the MiTools intranet service - errors or system failures
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Classrooms, teaching labs, virtual learning environments - hardware and software
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Preparation of documentation or communications specific to technology projects and services.
Use this form for requests and issues arising from a MiDent upgrade
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Audio Video support for events in classrooms, conference rooms, or event spaces.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation