My Recently Visited Services
System design, architecture, and development. There are overlaps with the Web service as well as the many disciplines such as business analysis and project management that make a large project go.
Assistance with workflow analysis, technical questions, IT strategy, training, analytics, and more.
Requests for loaners, returns, or issues with those loaners
Configuration of backup systems, management and scheduling of backups, and retrieval of data from those systems
Cloud-based and local services providing storage for individuals and projects.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
FRS allows students to request input from members of faculty during clnical sessions
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Classrooms, teaching labs, virtual learning environments - hardware and software
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help specifying and ordering technology products
Distribution, installation, and troubleshooting of software and licenses.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Help with logging in to or accessing Epic, Parallels, and related systems.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Supporting the development, maintenance, and integrations for key SOD databases. This includes areas such as MiDatabase, Financial Datamart, and Dent Admin.