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System design, architecture, and development. There are overlaps with the Web service as well as the many disciplines such as business analysis and project management that make a large project go.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Access to systems supporting remote access to Dentistry resources
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
The Canvas Learning Management System, specific to School of Dentistry Applications
Preparation of documentation or communications specific to technology projects and services.
Communication with patients. Includes the Televox voice messaging and SMS system.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Requests to add, remove, or change permissions on other services
The Online Registration and Health History application facilitates patient registration so patients can enter demographic, insurance, and health history information before their appointment.
Security assessment, education, and awareness.
Problems with the MiTools intranet service - errors or system failures
Assistance with workflow analysis, technical questions, IT strategy, training, analytics, and more.