My Recently Visited Services
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
FRS allows students to request input from members of faculty during clnical sessions
The Online Registration and Health History application facilitates patient registration so patients can enter demographic, insurance, and health history information before their appointment.
Requests to add, remove, or change permissions on other services
Security assessment, education, and awareness.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Report issues with existing Tableau workbooks
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Help with payment plans, claims issues, and related billing questions.
Requests for loaners, returns, or issues with those loaners
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Help with issues or problems involving the TagURIt inventory management system.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Questions about moved data, past records, or patient information in the system.
Digital dentistry technology, including mills, signature pads, and swipe card readers
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.