My Recently Visited Services
Requests to add, remove, or change permissions on other services
Communication with patients. Includes the Televox voice messaging and SMS system.
Help with scanners, printers, signature pads, computers, and other equipment used at the workstation.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Help with technology that will support you while working off-site
Access to systems supporting remote access to Dentistry resources
The Canvas Learning Management System, specific to School of Dentistry Applications
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Printing and associated copy, scan, fax services.
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Help with payment plans, claims issues, and related billing questions.
Problems with the MiTools intranet service - errors or system failures
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Classrooms, teaching labs, virtual learning environments - hardware and software
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams