My Recently Visited Services
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Requests to add, remove, or change permissions on other services
Communication with patients. Includes the Televox voice messaging and SMS system.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Preparation of documentation or communications specific to technology projects and services.
Classrooms, teaching labs, virtual learning environments - hardware and software
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Problems with the MiTools intranet service - errors or system failures
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Access to systems supporting remote access to Dentistry resources
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Digital dentistry technology, including mills, signature pads, and swipe card readers
Design, implementation and support of web-based systems.
Printing and associated copy, scan, fax services.
Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.
Help with logging in to or accessing Epic, Parallels, and related systems.
Questions about moved data, past records, or patient information in the system.