My Recently Visited Services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Monitoring of IT services, including the underpinning technologies.
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Problems with the MiTools intranet service - errors or system failures
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Distribution, installation, and troubleshooting of software and licenses.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Access to Tableau workbooks or other data visualization products
Requests for loaners, returns, or issues with those loaners
Assistance with digital accessibility including training and reviews of small amounts of content.
Support for grading of clinical test cases with Qualtrics and Canvas
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Network connectivity - wired, wireless, broadband... including firewalls and access.
Classrooms, teaching labs, virtual learning environments - hardware and software
Preparation of documentation or communications specific to technology projects and services.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.