My Recently Visited Services
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Distribution, installation, and troubleshooting of software and licenses.
Access to systems supporting remote access to Dentistry resources
Access to Tableau workbooks or other data visualization products
Requests to add, remove, or change permissions on other services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Assistance with digital accessibility including training and reviews of small amounts of content.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Preparation of documentation or communications specific to technology projects and services.
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Questions about system setup, build, or behavior that seems different than expected.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Monitoring of IT services, including the underpinning technologies.
Problems with the MiTools intranet service - errors or system failures
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.