My Recently Visited Services

Suspected Epic configuration issue, build issue, unexpected behavior

This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students

Login failures, Okta, MFA, Hyperspace launch, Parallels issues, account provisioning

Slow response, screen refresh concerns, timeouts, connectivity concerns, service availability observations

Catch-all when nobody knows what it is yet

Get assistance with software selection, purchasing, and licensing within the School of Dentistry.

Orders, documentation, encounters, chart navigation, provider workflow questions, inbasket, Treatment planning, step codes

How-to questions, expected behavior, and workflow assistance

MiPACS Web, MiPACS Local, Romexis, FDI, external systems, Lookback Tool, Sensors, interfaces, printing integrations

Questions regarding migrated, historical, or patient-related information

Signature pads, scanners, printers, PCs, peripherals, LWS record-related

Check-in, coverage, charging, Financial arrangement, claims, payment posting, scheduling

The University of Michigan's Learning Management System

Problems with the MiTools intranet service - errors or system failures

This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.

Monitoring of IT services, including the underpinning technologies.

Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...

Support for loading student classes, rotations, and vacation schedules into MiDent

Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.

Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.

Requests to add, remove, or change permissions on other services

Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support