My Recently Visited Services
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
System design, architecture, and development. There are overlaps with the Web service as well as the many disciplines such as business analysis and project management that make a large project go.
Classrooms, teaching labs, virtual learning environments - hardware and software
Support for mobile devices such as tablets
Design, implementation and support of web-based systems.
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Cloud-based and local services providing storage for individuals and projects.
Digital dentistry technology, including mills, signature pads, and swipe card readers
Distribution, installation, and troubleshooting of software and licenses.
Printing and associated copy, scan, fax services.
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
Configuration of backup systems, management and scheduling of backups, and retrieval of data from those systems
Communication with patients. Includes the Televox voice messaging and SMS system.