My Recently Visited Services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Help specifying and ordering technology products
This is the eRx system currently in use through Dr. First. This application is integrated with axiUm. This is also for providing normal and EPCS levels of access.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Communication with patients. Includes the Televox voice messaging and SMS system.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
This is the Service created for the questions regarding Epic emailed to SoDEpicQuestions mcommunity group
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Requests to add, remove, or change permissions on other services
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Assistance with digital accessibility including training and reviews of small amounts of content.
Hosting and administration of databases, physical and virtual.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Requests for loaners, returns, or issues with those loaners
Supporting the development, maintenance, and integrations for key SOD databases. This includes areas such as MiDatabase, Financial Datamart, and Dent Admin.
The Online Registration and Health History application facilitates patient registration so patients can enter demographic, insurance, and health history information before their appointment.
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.