My Recently Visited Services
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Problems with the MiTools intranet service - errors or system failures
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Dashboards and analytics projects, review and interpretation of data.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Help with payment plans, claims issues, and related billing questions.
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
FRS allows students to request input from members of faculty during clnical sessions
Preparation of documentation or communications specific to technology projects and services.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Security assessment, education, and awareness.
Hosting and administration of databases, physical and virtual.
Help specifying and ordering technology products
Monitoring of IT services, including the underpinning technologies.