My Recently Visited Services

Network connectivity - wired, wireless, broadband... including firewalls and access.

Classrooms, teaching labs, virtual learning environments - hardware and software

Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.

Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.

Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.

The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation

For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.

Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.

Questions about moved data, past records, or patient information in the system.

Access to Tableau workbooks or other data visualization products

Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.

Help with issues or problems involving the TagURIt inventory management system.

Help with data conversion questions, patient record questions, report location, and questions about how to run reports.

Help specifying and ordering technology products

This is the eRx system currently in use through Dr. First. This application is integrated with axiUm. This is also for providing normal and EPCS levels of access.

Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.

Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.

Design, implementation and support of web-based systems.

Requests for loaners, returns, or issues with those loaners

Help with payment plans, claims issues, and related billing questions.

Help with logging in to or accessing Epic, Parallels, and related systems.

Digital dentistry technology, including mills, signature pads, and swipe card readers

Assistance with digital accessibility including training and reviews of small amounts of content.