My Recently Visited Services
FRS allows students to request input from members of faculty during clnical sessions
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Access to Tableau workbooks or other data visualization products
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Questions about moved data, past records, or patient information in the system.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help with payment plans, claims issues, and related billing questions.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Report issues with existing Tableau workbooks
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
Requests to add, remove, or change permissions on other services
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...