My Recently Visited Services
Problems with the MiTools intranet service - errors or system failures
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Requests to add, remove, or change permissions on other services
Support for mobile devices such as tablets
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Help with payment plans, claims issues, and related billing questions.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Audio Video support for events in classrooms, conference rooms, or event spaces.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Access to systems supporting remote access to Dentistry resources
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Help with technology that will support you while working off-site
Preparation of documentation or communications specific to technology projects and services.
Distribution, installation, and troubleshooting of software and licenses.
Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.
Assistance with digital accessibility including training and reviews of small amounts of content.
The Canvas Learning Management System, specific to School of Dentistry Applications