My Recently Visited Services
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Printing and associated copy, scan, fax services.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Questions about moved data, past records, or patient information in the system.
Gmail, the Google Suite, DataMotion, Microsoft 365, eSignature
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.
The Online Registration and Health History application facilitates patient registration so patients can enter demographic, insurance, and health history information before their appointment.
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Requests for loaners, returns, or issues with those loaners
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Classrooms, teaching labs, virtual learning environments - hardware and software
Help specifying and ordering technology products
Questions about system setup, build, or behavior that seems different than expected.
Help with issues or problems involving the TagURIt inventory management system.
Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Requests to add, remove, or change permissions on other services
Communication with patients. Includes the Televox voice messaging and SMS system.