My Recently Visited Services
Requests for loaners, returns, or issues with those loaners
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Classrooms, teaching labs, virtual learning environments - hardware and software
Help specifying and ordering technology products
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Printing and associated copy, scan, fax services.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Questions about system setup, build, or behavior that seems different than expected.
Help with scanners, printers, signature pads, computers, and other equipment used at the workstation.
Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
Requests to add, remove, or change permissions on other services
Communication with patients. Includes the Televox voice messaging and SMS system.
Preparation of documentation or communications specific to technology projects and services.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Problems with the MiTools intranet service - errors or system failures
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Access to systems supporting remote access to Dentistry resources