My Recently Visited Services
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Help with logging in to or accessing Epic, Parallels, and related systems.
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Digital dentistry technology, including mills, signature pads, and swipe card readers
Assistance with digital accessibility including training and reviews of small amounts of content.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
This service is an online survey platform and tool with features including survey creation, distribution, analysis, and storage available to all U-M faculty, staff, and students
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Problems with the MiTools intranet service - errors or system failures
Requests to add, remove, or change permissions on other services
Support for mobile devices such as tablets
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Help with payment plans, claims issues, and related billing questions.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Audio Video support for events in classrooms, conference rooms, or event spaces.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Access to systems supporting remote access to Dentistry resources
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Help with technology that will support you while working off-site
Preparation of documentation or communications specific to technology projects and services.