My Recently Visited Services
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Cloud-based and local services providing storage for individuals and projects.
Report issues with existing Tableau workbooks
FRS allows students to request input from members of faculty during clnical sessions
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Printing and associated copy, scan, fax services.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Help specifying and ordering technology products
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Distribution, installation, and troubleshooting of software and licenses.
Supporting the development, maintenance, and integrations for key SOD databases. This includes areas such as MiDatabase, Financial Datamart, and Dent Admin.
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
Communication with patients. Includes the Televox voice messaging and SMS system.
Assistance with digital accessibility including training and reviews of small amounts of content.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Audio Video support for events in classrooms, conference rooms, or event spaces.