My Recently Visited Services
Help with treatment plans, notes, CEUs, closing encounters, provider tasks, and inbasket.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Help with payment plans, claims issues, and related billing questions.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Access to systems supporting remote access to Dentistry resources
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Training, communication, education, organizational change management.
Support for loading student classes, rotations, and vacation schedules into MiDent
Digital dentistry technology, including mills, signature pads, and swipe card readers
Hosting and administration of databases, physical and virtual.
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
Distribution, installation, and troubleshooting of software and licenses.
This is the Service created for the questions regarding Epic emailed to SoDEpicQuestions mcommunity group
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Help specifying and ordering technology products
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Consulting and support for the MiDent (axiUm) Finance modules. This effort is in partnership with the Dental Billing Office and Finance Team.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Problems with the MiTools intranet service - errors or system failures