My Recently Visited Services
Requests for new MiDent accounts or for changes to existing permissions visit MiTools.
Monitoring of IT services, including the underpinning technologies.
Printing and associated copy, scan, fax services.
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
Support for mobile devices such as tablets
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Dashboards and analytics projects, review and interpretation of data.
Assistance with workflow analysis, technical questions, IT strategy, training, analytics, and more.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
Requests to add, remove, or change permissions on other services
Network connectivity - wired, wireless, broadband... including firewalls and access.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Help with technology that will support you while working off-site
Requests for loaners, returns, or issues with those loaners