My Recently Visited Services
Audio Video support for events in classrooms, conference rooms, or event spaces.
This is the eRx system currently in use through Dr. First. This application is integrated with axiUm. This is also for providing normal and EPCS levels of access.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
FRS allows students to request input from members of faculty during clnical sessions
Hosting and administration of databases, physical and virtual.
Help with logging in to or accessing Epic, Parallels, and related systems.
Access to Tableau workbooks or other data visualization products
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Help with payment plans, claims issues, and related billing questions.
Statistical and analytic support for research projects.
Printing and associated copy, scan, fax services.
System design, architecture, and development. There are overlaps with the Web service as well as the many disciplines such as business analysis and project management that make a large project go.
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.
Requests to add, remove, or change permissions on other services
Help specifying and ordering technology products
Help with the login access, Lookback tool, imaging, workstation equipment, and other technology or connection needs.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Requests for support for the MiDent (AxiUm) application. Includes new functionality, clinical workflow changes, billing implementations, and teledentistry support
Supporting the development, maintenance, and integrations for key SOD databases. This includes areas such as MiDatabase, Financial Datamart, and Dent Admin.