My Recently Visited Services
Questions about moved data, past records, or patient information in the system.
Submit a "General Request" ticket for uncategorized service needs—whether IT support or dental chair repair—when you're unsure which specific service to select.
Digital dentistry technology, including mills, signature pads, and swipe card readers
Help with data conversion questions, patient record questions, report location, and questions about how to run reports.
Request MCard access changes for new hires, special access, or suspending lost cards. Removal needed for departing employees or when access is no longer required. Please review Knowledge Base article for additional guidance: https://teamdynamix.umich.edu/TDClient/70/Porta...
The Online Registration and Health History application facilitates patient registration so patients can enter demographic, insurance, and health history information before their appointment.
Facilities provides tables, chairs, coat racks, and bins with delivery, while set-up is the organizer's responsibility.
Security assessment, education, and awareness.
Imaging services including MiPACS, Dolphin, Primescan, and Omnicams
Get assistance with software selection, purchasing, and licensing within the School of Dentistry.
Help with logging in to or accessing Epic, Parallels, and related systems.
Get assistance with all desktop and laptop issues, including troubleshooting, peripheral devices, configurations, and maintenance.
Preparation of documentation or communications specific to technology projects and services.
Classrooms, teaching labs, virtual learning environments - hardware and software
For all regular updates to Dentistry public websites (includes dent.umich.edu, news.dent.umich.edu, etc.) - as well as - the reporting of issues/errors on any of those sites. Note: This does not include MiTools.
Network connectivity - wired, wireless, broadband... including firewalls and access.
Help with Epic or Parallels slowness, freezing, disconnections, and other connectivity issues.
Help with patient registration, scheduling, check-in and check-out, payment collection, MyChart, and work queues.
The MiTools intranet tool and its components, including (but not limited to) time-off scheduling, appointments, search, and documentation
Help with requests for new or changed access to Epic features or functionality for existing users. These requests require review or leadership approval.