Account Switch Detected Error in Virtual Sites

Environment

VIrtual Sites (AVD), Remote Desktop

Issue

Trying to log-in to Virtual Sites but receiving an error stating 'Account Switch Detected...try a different account'

Resolution

The error that reads " Account Switch Detected..." appears when you try to download and use an RDP file that you retrieved from the Virtual Sites web portal. This is not a supported way to access our Virtual Sites instance. You should access Virtual Sites via the web portal: instructions to do so can be found here.

Additional Information

Legacy Virtual Sites will be retired on 11/30. Users will no longer be able to access midesktop.umich.edu after that time. All Virtual Sites use will go through virtualsites.umich.edu

Need additional information or assistance? Contact the ITS Service Center.

Print Article

Related Articles (2)

Virtual Sites - Accessing Virtual Sites
A description of how to access and login to Virtual Sites via Microsoft's Azure portal and a brief description of what users will see and how they will use Virtual Sites once they are logged in.
Who is Eligible to Access Virtual Sites
An overview of who has access to Virtual Sites in Microsoft AVD.

Related Services / Offerings (2)

ITS-Campus Computing Sites
This service is available to those using their own device or a U-M computer, and offers no-hassle, secure, and free access to U-M provided software, desktop computing, and printing, all supported by knowledgeable support staff.
ITS-Virtual Sites
This service lets any Mac or Windows computer with a web connection use Sites Windows software.