Environment
Digital signage
Issue
Units are responsible for maintaining their digital signs.
Resolution
When adding digital signage to your department, there are several layers of ongoing operational responsibilities:
- Financial
- Assign a shortcode for paying the monthly service charge
- Budgeting for hardware refreshes (typical life span of a standard TV and a content player PC is 4-6 years)
- Content management
- Each department must assign a staff member the role of content manager
- This role has several responsibilities:
- Creating, curating, and coordinating content for the sign to display
- Being the point of contact for the ITS Digital Signage team
- We recommend assigning and training at least one back up content manager to cover vacations etc.
- Daily operations
- Each department should be comfortable checking basic issues, including power and cable connections
- Is the PC on?
- Is the TV on? Is it on the right input?
- Are all cables plugged in?
- Sign owner
- This role is the decision maker about the sign
- This is often the head administrator of a department
- Decides who can and will be added as content manager
Additional Information
The ITS Digital Signage team provides Tier 2 technical support for all signs on the network. If there is an issue where your department finds themselves out of their depth, there is a help request form available.
Need additional information or assistance? Contact the ITS Service Center.