Environment
Digital signage
Issue
Units are responsible for maintaining their digital signs.
Resolution
When adding digital signage to your department, there are several layers of ongoing operational responsibilities:
- Financial support contact
- This person should be the authorized signer for the shortcode that signage is billed to
- Responsible for providing us with the appropriate shortcode
- We will contact this user with any financial updates
- Content manager
- Each department must assign a staff member the role of content manager
- Content managers are responsible for ensuring that no sensitive or protected data is included in signage content.
- Creating, curating, and coordinating content for the sign to display
- We recommend assigning and training at least one back up content manager to cover vacations etc.
- IT support content
- This person is the point of contact for the ITS-Digital Signage team when an issue is reported
- This person should be comfortable checking basic issues, including power and cable connections
- Is the Signage player on?
- Is the TV on? Is it on the right input?
- Are all cables plugged in?
- Reporting to the signage team any error messages displayed on the sign
Additional Information
The ITS Digital Signage team provides Tier 2 technical support for all signs on the network. If there is an issue where your department finds themselves out of their depth, there is a help request form available.
Need additional information or assistance? Contact the ITS Service Center.