Environment
TeamDynamix
Issue
Technicians need to know about the two portals in TeamDynamix.
Resolution
There are three portals in TeamDynamix: the Client Portal, Users (TDNext), and Administrators.
Client Portal
- The client-facing side of TeamDynamix, which is called the Client Portal, is where university faculty, staff, and students can find information or request help. Client requests generate tickets.
- The Client Portal is also where technicians create knowledge articles.
- You can access the Client Portal by clicking the Client Portal button when you first navigate to TeamDynamix.
Users (TDNext)
- The technician-facing side of TeamDynamix is where technicians view and process tickets submitted to their group
- You can access TDNext by clicking the Users button when you first navigate to TeamDynamix.
- ITS and many departments around campus have their own ticketing application in TDNext
- To access your department's application, click the Tickets link along the top of the TDNext window
- Tickets can be transferred between departmental ticketing apps using the Hub
Administrators
- Accessible only to TeamDynamix administrators
Navigating between TDNext and the Client Portal
- Technicians can access TDNext from the Client Portal by clicking on their name next to the profile icon in the upper-right corner and clicking TDNext
- To go from the TDNext to the Client Portal, click the blue waffle icon on the top left and choose your client portal
Additional Information
See also: Using the TeamDynamix Hub to Transfer Tickets to Other Applications
Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.