What are TDNext and the Client Portal?




Technicians need to know about the two portals in TeamDynamix.


There are three portals in TeamDynamix: the Client Portal, Users (TDNext), and Administrators.

Client Portal

  • The client-facing side of TeamDynamix, which is called the Client Portal, is where university faculty, staff, and students can find information or request help. Client requests generate tickets. 
  • The Client Portal is also where technicians create knowledge articles. 
  • You can access the Client Portal by clicking the Client Portal button when you first navigate to TeamDynamix

Users (TDNext) 

  • The technician-facing side of TeamDynamix is where technicians view and process tickets submitted to their group
  • You can access TDNext by clicking the Users button when you first navigate to TeamDynamix
  • ITS and many departments around campus have their own ticketing application in TDNext
    • To access your department's application, click the Tickets link along the top of the TDNext window
    • Tickets can be transferred between departmental ticketing apps using the Hub


  • Accessible only to TeamDynamix administrators

Navigating between TDNext and the Client Portal

  • Technicians can access TDNext from the Client Portal by clicking on their name next to the profile icon in the upper-right corner and clicking TDNext
    • A new web page will open  
  • To go from the TDNext to the Client Portal, click the blue waffle icon on the top left and choose your client portal

Additional Information

See also:  Using the TeamDynamix Hub to Transfer Tickets to Other Applications

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.

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Article ID: 7319
Tue 3/8/22 1:29 PM
Tue 5/2/23 5:00 PM