Environment
TeamDynamix Ticketing Applications; ITS Tickets, LSA Tickets, DENT Tickets, etc
Issue
Knowing which attachment types and sizes are allowed in TeamDynamix Ticketing applications.
Customers trying to submit a web form with an attachment that is too large will get the following error:
Resolution
File Size Limitations
- 200 MB is the default file size restriction for most attachments. The total of all files being uploaded at one time cannot exceed 200 MB.
How to Attach Files
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Drag and Drop, available in Client Portal and TDnext/Work Management. Drag items to the blue box with the text 'Drag and drop attaachments here to upload. A Maximum of 200 MN can be uploaded at once.'
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+ >Add > Add Attachments > From: Your Computer, GoogleDrive, DropBox
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Files can be attached via the Paperclip feature when using a TDX form to create a ticket
File Types Allowed as Attachments
ai, bmp, csv, doc / docx, dotx, eml, gif, htm / html, ics, jpg / jpeg, log, mdb, mp3, mp4, mpg / mpeg, mpp, msg, pdf, png, ppt / pptx, psd, rar, rtf, swf, tdplan, tif / tiff, txt, vcs, vsd / vsdx, wav, wma, wmv, xls / xlsx, xml, zip
TeamDynamix does not enforce these restrictions for attachments added within the application.
New Permissions: Deleting Attachments
New permissions have been added to control who can delete attachments in tickets.
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The Delete Ticket Attachments via Client Portal permission (found in client security roles) allows client users to delete attachments through the Client Portal.
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The Delete Attachments permission (found in the ticketing application security roles) allows technicians to delete attachments via the technician interface.
If you do not want users to delete attachments, uncheck the appropriate permission in the relevant security role(s) for your application.
⚠️ By default, the “Delete Ticket Attachments via Client Portal” permission is enabled for client users, so you must uncheck it to remove this ability.
These permissions are configured per application and per security role.
Additional Information
Attaching Files to a Ticket in the TeamDynamix Client Portal
Error message if a file is too large: teamdynamix.umich.edu says The selected files have a total size greater than the 200 MB limit. Please select smaller files or upload fewer files at once.
Need additional information or assistance? Submit a request here ITS-TeamDynamix Support.