Environment
TeamDynamix Ticketing Applications; ITS Tickets, LSA Tickets, DENT Tickets, etc
Issue
Knowing which attachment types and sizes are allowed in TeamDynamix Ticketing applications
Customers trying to submit a web form with an attachment that is too large will get the following error "TeamDynamix We're sorry, but there has been an error in this application. If you continue to experience this error, please log out and log back in. If the problem persists, please contact your TeamDynamix administrator."
Resolution
File Size Limitations
- 4 MB is the default file size restriction for most attachments
How to Attach Files
- Files 4+MB -20 MB can be uploaded via the the drag and drop feature
- Files up to 50 MB can be loaded to a ticket via +Add > Attachment, 'from my computer'
File Types Allowed as Attachments
- ai
- bmp
- csv
- doc / docx
- dotx
- eml
- gif
- htm / html
- ics
- jpg / jpeg
- log
- mdb
- mp3
- mp4
- mpg / mpeg
- mpp
- msg
- pdf
- png
- ppt / pptx
- psd
- rar
- rtf
- swf
- tdplan
- tif / tiff
- txt
- vcs
- vsd / vsdx
- wav
- wma
- wmv
- xls / xlsx
- xml
- zip
TeamDynamix does not enforce these restrictions for attachments added within the application
Additional Information
Attaching Files to a Ticket in the TeamDynamix Client Portal
If customer can complete TDX form, but cannot submit TDX form (the page spins for a few minutes, then gives the error message, that is a symptom of an attachment that is too large to be submitted via the web. See above for other ways to add attachments that accommodate larger files.
Need additional information or assistance? Submit a request here ITS-TeamDynamix Support.