Body
Environment
TeamDynamix Ticketing Applications; ITS Tickets, LSA Tickets, DENT Tickets, etc
Issue
Knowing which attachment types and sizes are allowed in TeamDynamix Ticketing applications.
Customers trying to submit a web form with an attachment that is too large will get the following error:
TeamDynamix — We're sorry, but there has been an error in this application. If you continue to experience this error, please log out and log back in. If the problem persists, please contact your TeamDynamix administrator.
Resolution
File Size Limitations
- 4 MB is the default file size restriction for most attachments
How to Attach Files
File Types Allowed as Attachments
ai, bmp, csv, doc / docx, dotx, eml, gif, htm / html, ics, jpg / jpeg, log, mdb, mp3, mp4, mpg / mpeg, mpp, msg, pdf, png, ppt / pptx, psd, rar, rtf, swf, tdplan, tif / tiff, txt, vcs, vsd / vsdx, wav, wma, wmv, xls / xlsx, xml, zip
TeamDynamix does not enforce these restrictions for attachments added within the application.
New Permissions: Deleting Attachments
New permissions have been added to control who can delete attachments in tickets.
-
The Delete Ticket Attachments via Client Portal permission (found in client security roles) allows client users to delete attachments through the Client Portal.
-
The Delete Attachments permission (found in the ticketing application security roles) allows technicians to delete attachments via the technician interface.
If you do not want users to delete attachments, uncheck the appropriate permission in the relevant security role(s) for your application.
⚠️ By default, the “Delete Ticket Attachments via Client Portal” permission is enabled for client users, so you must uncheck it to remove this ability.
These permissions are configured per application and per security role.
Additional Information
Attaching Files to a Ticket in the TeamDynamix Client Portal
If customer can complete TDX form, but cannot submit TDX form (the page spins for a few minutes, then gives the error message, that is a symptom of an attachment that is too large to be submitted via the web. See above for other ways to add attachments that accommodate larger files.
Need additional information or assistance? Submit a request here ITS-TeamDynamix Support.