Document Imaging Online: Error When Logging Into the System

Environment

Document Imaging Online Version; Perceptive Experience, Chrome

Issue

Users receive an error like one of the following when attempting to log into Document Imaging from Wolverine Access: 

• HTTP Status 400 - Bad Request error 
• Login Error Unable to login. Contact your administrator. (Unauthorized).

Resolution

There are two possible resolutions for this problem: deleting cookies for document imaging and clearing the cache for document imaging.  The following instructions are for a Chrome web browser. 

Delete cookies for Document Imaging

1. Click the three dots lined up vertically in the top right corner of your Chrome browser window
2. Select Settings
3. Under Privacy and Security select "Third-party cookies"
4. In the bottom half of the list of settings that appears, select "See all site data and permissions"
5. In the search field that says "Search cookies," type imaging
6. You should see the list reduced to only a few options
   1. The Hyland logo (H in a green box) will appear next to the items
7. Select "Remove All Shown" to delete only the cookies for Document Imaging

This will clear the cookies stored for Document Imaging. Go back and attempt to log-in again and the error should not occur. 

Clear Cache for Document Imaging

1. Click the three dots lined up vertically in the top right corner of your browser window.
2. Click Settings
3. Click Privacy and Security
4. Click Site Settings
5. Click View permissions and data stored across sites
6. In the Search area, enter “umich.edu”
7. Locate the option "imaging-prod-web.dsc.umich.edu" in the list and click the Delete icon next to that option.
8. A popup appears asking you to confirm
   1. Click Clear
9. Close all open browser windows/tabs

This will clear the cache stored for Document Imaging. Go back and attempt to log-in again and the error should not occur. 

Additional Information

Need additional information or assistance? Contact the ITS Service Center.