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Environment
Document Imaging; Chrome, Edge
Issue
Users receive an error like one of the following when attempting to log into Document Imaging from Wolverine Access:
- HTTP Status 400 - Bad Request error
- Login Error Unable to login. Contact your administrator. (Unauthorized).
Resolution
Delete/Clear Cache and Cookies for Document Imaging in Google Chrome
- Click the three vertical dots in the top-right corner of your Chrome browser window.
- Select Settings.
- Select Privacy and Security in the left-menu.
- Select Third-party cookies.
- Under Advanced select, See all site data and permissions.
- To the right of the 'All sites' heading, in the Search bar, type imaging.
- The results should show a general umich.edu entry - click the drop-down arrow to the right of the entry.
- Scroll through the listed UMICH sites until you find 'imaging-prod-web.dsc.umich.edu'.
- The listing should have either a Hyland logo (H in a green box) or an image of an orange cartoon cat.
- Click the trashcan icon ('Delete site data and permissions...' option) to the very right of the entry.
- Click Delete to confirm.
- Close all open browser windows/tabs.
This will clear the cache/cookies stored for Document Imaging. Go back and attempt to log-in again and the error should not occur. If the error persists, follow the instructions here to delete browsing data.
Delete/Clear Cache and Cookies for Document Imaging in Microsoft Edge
- Click the three horizontal dots in the top-right corner of your Edge browser window.
- Select Delete browsing data.
- Set the time range to All time and un-select Browsing history and Download history. Make sure Cookies and other site data and Cached images and files are selected.
- Select Clear now.
- Close all open browser windows/tabs.
This will clear the cache/cookies stored for Document Imaging. Go back and attempt to log-in again and the error should not occur.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.