Getting Started with Qualtrics Survey Support and Resources




How do I get started with Qualtrics?


Qualtrics is an online survey platform and tool with features including survey creation, distribution, analysis, and storage.

Getting Started with Qualtrics

  • Log into the U-M Qualtrics Survey instance:
    • All U-M faculty, staff, students, and sponsored affiliates have free access to the Qualtrics Survey platform
      • Your account will be created the first time you use your UMICH (Level-1) login credentials through the U-M Qualtrics portal: 
      • NOTE: Going to will NOT log you into the full-featured U-M instance 
    • Our campus agreement does not cover a casual non-coursework survey or a project for a non-U-M organization or private business
    • Due to UM policies listed here and the terms of our Qualtrics Academic Site License, we can not create "group accounts" or "generic accounts" for multiple people to share
      • University Qualtrics Administrators can create Groups (for multiple users) and Divisions (for an entire unit) to help organize multiple accounts and make sharing of resources easier

Qualtrics Self-Help Courses

  • Fundamentals of Qualtrics: Survey Basics Overview
    • Covers the following categories: About the Survey Builder, Block Basics, Question & Editing Pane Basics, Survey Toolbar, and Navigation Basics, and Banner Notifications

Advanced Support

  • Information Technology Services (ITS) can support the following requests
    • Create a departmental branded Theme
    • Create a Qualtrics group to share Libraries 
    • Manage group permissions
    • Transfer ownership of surveys
  • The Research Software Programming group can work with faculty and researchers in LSA to create custom JavaScript to enhance your survey and add features or capabilities that are not built into Qualtrics already. This can range from advanced question randomization to adding interactive elements to your survey
  • Contact Qualtrics Support directly
    • Included with our Qualtrics license agreement is free, 24/7 support and training directly from the survey experts at Qualtrics

Additional Information

The Qualtrics community has an open forum to ask questions and see what others in the community are asking. 

Need additional information or assistance? Contact the ITS Service Center.


Article ID: 5700
Tue 6/8/21 8:21 AM
Fri 11/4/22 10:44 AM

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