Environment
Qualtrics, umich.qualtrics.com
Issue
How do I contact Qualtrics Support?
Resolution
Note: For service, you must have a UMICH Login and password.
Included with UM's Qualtrics license agreement is free, 24/7 support and training directly from the survey experts at Qualtrics. The support options available include chat, phone, and email.
- Log into the U-M Qualtrics instance: https://umich.qualtrics.com/
- In the top right corner, click on the Question Mark/Help button (?)
- In the pop-up window select Contact Support
- On the next screen, click University of Michigan Wide to finish logging into the Qualtrics support portal
- If you are asked to log in with a username and password, select Sign in with SSO and enter 'umich' when asked for the Organization ID.
- Select the product area you need help with. Most commonly, this will be Survey Platform & XM Directory.
- You can hover your cursor over the name of a product area for more information about it.
- Further down the page, select the Chat, Phone, or Email option
- NOTE: The phone option will have someone from Qualtrics Support contact you with a provided ETA
Additional Information
Getting Started with Qualtrics Survey Support and Resources
Need additional information or assistance? Contact the ITS Service Center.