Contact Qualtrics Support

Environment

Qualtrics, umich.qualtrics.com

Issue

How do I contact Qualtrics Support?

Resolution

Note: For service, you must have a UMICH Login and password.

Included with UM's Qualtrics license agreement is free, 24/7 support and training directly from the survey experts at Qualtrics. The support options available include chat, phone, and email. 

1. Log into the U-M Qualtrics instance: https://umich.qualtrics.com/
2. In the top right corner, click on the Question Mark/Help button (?)
3. In the pop-up window select Contact Support
4. On the next screen, click University of Michigan Wide to finish logging into the Qualtrics support portal
   • If you are asked to log in with a username and password, select Sign in with SSO and enter 'umich' when asked for the Organization ID.
5. Select the product area you need help with. Most commonly, this will be Survey Platform & XM Directory.
   • You can hover your cursor over the name of a product area for more information about it.
6. Beneath that, a Qualtrics Support AI Assistant will appear. Enter a question and hit Send to begin chatting.
7. If you do not wish to talk to the AI Assistant, or it does not answer your question successfully, do the following:
   1. Answer No when it asks "Did I answer your question?"
   2. Check Contact Support
   3. Choose between Chat, Phone, and Email to get in touch with their support team

Additional Information

Getting Started with Qualtrics Survey Support and Resources

Need additional information or assistance? Contact the ITS Service Center.