Customize Template Fields in Campus Tickets in TeamDynamix

Environment

Email and TeamDynamix

Issue

We would like to customize the email response & ticket template fields (e.g., footers, etc.) associated with our Campus Ticketing app under a TeamDynamix neighbor.

Resolution

  • TeamDynamix does provide the capability to establish templates
    • Some of the customization features are controlled at the neighbor admin level (e.g., email footers)
    • We suggest working with your neighbor admin team to help develop a plan for your templates

Additional Information

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support. 

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ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.