Customize Template Fields in Campus Tickets in TeamDynamix

Environment

Email and TeamDynamix

Issue

We would like to customize the email response & ticket template fields (e.g., footers, etc.) associated with our Campus Ticketing app under a TeamDynamix neighbor.

Resolution

  • TeamDynamix does provide the capability to establish templates
    • Some of the customization features are controlled at the neighbor admin level (e.g., email footers)
    • We suggest working with your neighbor admin team to help develop a plan for your templates

Additional Information

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support. 

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