Status of TeamDynamix Ticket When "On Hold" Status Expires

Environment

TeamDynamix

Issue

What happens to a TeamDynamix ticket when it goes off hold?

Resolution

In Admin Settings, administrators can choose a status to apply when tickets are automatically taken off hold. If no value is selected, the system will put tickets back in the status they had when they were put on hold.   

Additional Information

What causes a ticket to come off Hold?

  • The "on hold until" date/time is reached
    • On Hold includes: Scheduled, Awaiting User Info,, Awaiting 3rd Party
  • A comment is added to the ticket, any ticket tasks, or any replies are made to existing comments in the feed

Need additional information or assistance? Submit a request here ITS-TeamDynamix Support. 

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Related Services / Offerings (1)

ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.
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