Environment
Canvas
MiVideo Mediaspace
Issue
Use cases
- Captions in a MiVideo player are not displaying but are available on the Edit Media page > Captions tab
- Captions are displaying, but the media owner wants to disable them (usually due to low quality/fidelity issues)
Resolution
Only media owners or their designated co-editors can perform these steps. See the Collaboration and Roles article to learn how to add co-editors to media.
- Navigate to the Edit Media page:
- Canvas: Account > My Media > pencil icon next to the media item
- or from the Media page, click Actions > Edit
- MiVideo Mediaspace: user drop-down menu > My Media > pencil icon next to the media item
- or from the Media page, click Actions > Edit
- Click the Captions tab
- If captions are available, there will be several buttons to the far right of each captions file. The last button, which looks like a player/screen, can be used to toggle captions display on or off. When the captions are off, a diagonal line is drawn through the icon.
Notes:
- If the media has poor captions fidelity, they can be edited by the media owner or co-editors. In Canvas Media Gallery, Teachers, TAs, and Designers can edit captions. See the Edit Captions article.
- If captions are out of sync and difficult to edit, DO NOT DELETE them. See the Fix Out of Sync Closed Captions article.
Related Articles
See related Media Captioning articles for more information about captions.
Additional Information
For additional questions, please contact the ITS Service Center