Ticket Search in TeamDynamix TDNext

Environment

ITS Ticketing Application in TeamDynamix

Issue

Technician need to know how to find tickets in TeamDynamix.

Resolution

  • To see a full list of tickets, click Tickets in the left-hand navigation
  • To search for a ticket by ID or keyword, enter the ID or a keyword in the Search field in the upper-right corner of the screen
  • To search using more ticket criteria: 
    • Click Tickets in the left-hand navigation
    • Click the green funnel-shaped filter located in the upper-right of the window
    • Click Apply

Note: Only tickets that have New, In Process or On Hold status are displayed in ticket searches by default. Update the “Current Status” field to include Closed and Cancelled tickets.

Additional Information

Short video about searching for tickets: TeamDynamix - Searching Filtering Tickets (Subtitled)

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.

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Details

Article ID: 3335
Created
Mon 8/10/20 11:05 AM
Modified
Tue 12/20/22 11:33 AM

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