Ticket Search in TeamDynamix TDNext

Environment

ITS Ticketing Application in TeamDynamix

Issue

Technician need to know how to find tickets in TeamDynamix.

Resolution

• To see a full list of tickets, click Tickets in the left-hand navigation
• To search for a ticket by ID or keyword, enter the ID or a keyword in the Search field in the upper-right corner of the screen
• To search using more ticket criteria: 
  • Click Tickets in the left-hand navigation
  • Click the green funnel button on the horizontal navigation bar
  • Select your criteria (note the Status field defaults to only open tickets - adjust as needed)
    1. Responsibility
       • Includes Groups, Individual, and Workflow Step Responsibility
    2. Dates/Updates
       • Includes Creator, Created from and to dates, closed by, Status changed from and to dates
    3. Advanced
       • Includes Services, Assets, Locations
    4. Custom Fields
       • All custom ticket attributes

Note: Only tickets that have New, In Process or On Hold status are displayed in ticket searches by default. Update the “Current Status” field to include Closed and Cancelled tickets.

Additional Information

Short video about searching for tickets: TeamDynamix - Searching Filtering Tickets (Subtitled)

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.