eResearch
When working in eResearch systems, questions may arise that are policy-related - such as questions on application content or how to answer a question.
Policy questions should be sent to the appropriate IRB office - https://research-compliance.umich.edu/u-m-irb-contacts - for their assessment and consideration. Policy questions include research standards and what is possible or allowed.
Technical questions are directed to ITS through eResearch online help requests (Contact Us pages for the system pages on the ITS eResearch page) or sent directly to the ITS Service Center. Technical questions are about using the eResearch tool and how to add and remove items, or move studies forward for approval.