Environment
M-Pathways Financials & Physical Resources System
Issue
Resolve ren server errors and view reports
- Although the symptoms of getting a ren server are varied, you often just get a blank screen, or the report doesn't pop up, or it stays queued forever. Sometimes you will get an actual "ren server error."
Resolution
Note: PDF generation often takes a minute or two to complete
When running the report, make sure that all fields are set correctly on the Process Scheduler Request page:
- The "Server Name" field is set to "PSUNX"
- The "Type" is set to "Window"
- The "Format" field is set to "PDF"
If these fields are set correctly and the report window still doesn't appear, try any of the steps below:
Note: Basic navigation in M-Pathways Financials is Main Menu > Reporting Tools > Report Manager
Click on the Administration tab, then click on the link under "Description" for the report you want to view.
- Clear your browser cache
- Access the Process monitor to view the job status and to pull up any generated reports
- Temporarily switch browsers
Additional Information
Need additional information or assistance? Contact the ITS Service Center