Monitoring a TeamDynamix Ticket You are Not Responsible For

Environment

ITS Ticketing Application in TeamDynamix

Issue

TeamDynamix technicians need to monitor (watch, flag) updates to tickets they are not responsible for

Resolution

Choose either of the following options:

  • Flag the ticket (Actions > Flag) and review periodically in TeamDynamix (Desktop (ITS Technician)> My Flagged Tickets). 
    • ​​​​​​​Note:  you won't receive any email notifications.
  • Add yourself as a contact to the ticket (People > +Add) and add a private note asking that you be added to any email notifications.

Additional Information

 

Print Article

Related Services / Offerings (1)

ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.