Environment
ITS Ticketing Application in TeamDynamix
Issue
TeamDynamix technicians need to monitor (watch, flag) updates to tickets they are not responsible for
Resolution
Choose either of the following options:
- Flag the ticket (Actions > Flag) and review periodically in TeamDynamix (Desktop (ITS Technician)> My Flagged Tickets).
- Note: you won't receive any email notifications.
- Add yourself as a contact to the ticket (People > +Add) and add a private note asking that you be added to any email notifications.
Additional Information