Not Receiving Email From Kaltura/MiVideo

Environment

MiVideo

Issue

I'm not receiving an email from Kaltura to access information (e.g. CSV reports, bulk download links, etc.).

Resolution

Google may be picking up the email addresses from Kaltura as spam. To resolve this, go to your Gmail and perform the following steps for each of these emails:

• download_video@kaltura.com. (email address for KMC bulk download requests)
• registration_confirmation@kaltura.com (email address for user account management tasks)
• customer_servivce@kaltura.com (email address for CSV report delivery)

1. In the Gmail search box type "from: [email address]" (e.g. "from: download_video@kaltura.com").
2. Scroll down to the bottom and click the link to view messages next to "Some messages in Trash or Spam match your search."
3. Click the blocked message and choose "not spam."
4. This will move the missing emails to your inbox and should keep this from happening again.

Additional Information

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center