Remote Office Hours Queue - SMS Notification

Environment

Remote Office Hours Queue application.

Issue

How to send SMS (Text) notifications in the Remote Office Hours Queue application.

Resolution

Remote Office Hours Queue can send you SMS (text) notifications in the following scenarios if you opt in:

• For attendees, when it becomes your turn.
• For hosts, when an attendee joins your empty queue.

You can opt in or opt out of SMS notifications from your User Preferences.

• Learn how to opt in to SMS notifications.
• Learn how to opt out of SMS notifications.

Host Notification Example

If you have opted in to receive host notifications when an attendee joins your empty queue, the SMS message you receive will read:

Someone joined your queue [link to queue management page]
You opted in to receive these texts from U-M. Opt out at officehours.it.umich.edu/preferences/

Attendee Notification Example

If you have opted in to receive attendee notifications when it becomes your turn, the SMS message you receive will read:

It's your turn in queue [link to queue page]
You opted in to receive these texts from U-M. Opt out at officehours.it.umich.edu/preferences/

Note: Your phone number will not be used for any purpose other than sending SMS notifications through Remote Office Hours Queue. Your phone number will not be sold or shared with any third parties. If you remove your phone number from this field, it is cleared from the database.

Additional Information

• Remote Office Hours Queue - Intro
• Remote Office Hours Queue - Host
• Remote Office Hours Queue - Attendee
• Videoconferencing Best Practices

Need additional information or assistance? Contact the ITS Service Center.