Environment
U-M Google, Google Chat, Chat spaces
Issue
On September 30, 2023, Google will begin upgrading the format of all Google Chat spaces organized by conversation topic to in-line threaded spaces in batches over the course of several months.
Resolution
Starting September 30, 2023, Google will begin upgrading the format of all Google Chat spaces organized by conversation topic to in-line threaded spaces in batches over the course of several months. Learn more about in-line threaded Chat spaces.
What to Expect
Before the upgrade
A banner should appear in spaces that are organized by conversation topic, notifying you of the upcoming transition in the weeks leading up to it.
During the upgrade
- According to Google, the upgrade should occur during non-peak hours on weekends to ensure minimal disruption.
- Once the upgrade starts, it will typically take a few minutes to complete but can take up to 12 hours in some cases.
- You will receive an error stating the space is temporarily unavailable if you attempt to open a space while it’s being upgraded.
After the upgrade
- You may need to close and reopen Chat in order to access the upgraded spaces.
- Messages sent before the upgrade will be retained and arranged chronologically instead of by topic. There will also be a separator (“Begin New Topic”) in the message history to indicate every time a new topic was started.
- In some cases, when individuals have responded to older topics, the new chronological order takes precedence. This means that messages may not appear next to the original topic but rather according to the time that they were sent. When this occurs, the new response will quote the last corresponding message.
- There will also be a separator (“In-Line Replies Added”) between the last message sent before the upgrade and new messages sent after.
- Messages sent after will have the same experience as the existing in-line threaded spaces.
- The upgraded spaces will have conversation history turned ON by default. (This is to match the previous history retention behavior of spaces organized by conversation topic, which always had history on.) In most cases, this setting can be changed by Space Managers after the upgrade.
Additional Information
Link to U-M Google service update regarding the change.
Getting Started with Google Chat at U-M
Need additional information or assistance? Contact the ITS Service Center.