 Infrastructure

This service is a bundled remote computing service that provides cloud computing infrastructure over the Internet with storage, bandwidth and customized support for application programming interfaces (API).

This form is for new subscriptions or to update a current Amazon Web Services at U-M subscriptions

This service is a central file storage, sharing, and retrieval system for U-M faculty, staff and students. Also known as Institutional File System (IFS), AFS lets you access your documents and files from different computers at different locations.

For more info, see Andrew File System (AFS) on the ITS website: https://its.umich.edu/computing/backup-storage/afs

This form is to request a new AFS group that can be used to host web sites with ITS web servers that mount AFS.

This service is an alternative to using your regular mail account for correspondence with those whose university business needs are not met by the latter. Use smtp.mail.umich.edu for the outgoing (SMTP) mail server and use SSL for authentication. Once this request has been processed, it may take up to 30 minutes to take effect.

This Service is consolidated DHCP/DNS/IPAM network solution. The university hostmaster provides these services at no additional cost as part of the larger networking services on campus.

This service provides a high availability, secure environment for hosting containerized applications and services.

This form is to request access to ITS Data Centers for UM Employees and Vendors

This service provides general data center support including racking, cabling, and powering of equipment. Schedules and conducts preventative and break/fix maintenance work at ITS data center and telephony room locations across campus.

This service is a is high-speed storage connected via fiber optics for maximum performance, with real-time mirroring between two data centers. This storage is used to deliver other services including MiBackup and AFS, and is not offered as a rate-based service to campus.

Service supports requests to register domains outside umich.edu (like .org, .net, .com, and other domains)
These registrations require departmental approval and annual fees paid for using a university Shortcode.

This form can be used to request changes to ITS managed four Network Firewalls:

1. Data Center Firewalls - Cisco ASA (ASB and MACC)
2. NGFW Firewalls -  Palo Alto (Campus Users and Staff Networks)
3. Distributed Firewall - VMware NSX (MiServer)
4. Legacy Customer Firewalls - Cisco ASA/FirePower
When you submit a request by using the form, your request is routed directly to the team responsible for reviewing, approving, and implementing your change to the firewall. Once you submit the request, you will receive a confirmation email. Within 3 business days, you will receive a second email when the request is completed. If this change needs to be implemented immediately, after submitting this form please contact the ITS Service Center at 734-764-HELP.

This Service is a suite of products & services that includes application hosting, cloud computing, database services and more.

Google Cloud Platform (GCP) at U-M is offered to current faculty and staff only

This form is for general requests pertaining to the Google Cloud Platform service.

This form is to request assistance or access to API development for network tools and services.

This service provides access control, after-hours entry, production monitoring support, and service restoration for data centers.

This service supports checking the status of most network devices on campus. Review network maps by building and a list of all current and recent outages.

This Service ensures that all campus customers have access to the same versions of software, promoting consistency across systems, ensures updates come from a trusted source, reducing the risk of compromised files. Local repository speeds up downloads and updates, enabling quicker implementation. ITS tailors the repository to meet the specific needs of campus customers by including software packages commonly used within the UM environment.

This service provides systems administration support for Linux servers.

This service relays mail on behalf of other machines, devices, and applications that require an ""outbound mail server"" and are unable to use authenticated SMTP—that is, that are unable to use smtp.mail.umich.edu.

The mail relay service is not intended for use by personal workstations or applications that support authenticated SMTP. It is also not intended for relaying unofficial, unsolicited bulk mail."

This service is a middleware architecture that supports the secure and optimized delivery of email message.

This service provides automatic, scheduled, remote data backup for files located on servers that are managed by University of Michigan faculty, staff, and students.

This service is a collection of integrated cloud services that developers and IT professionals use to build, deploy, and manage applications through a global network of data centers. Azure allows the freedom to build and deploy where you want, using the tools, applications, and frameworks of your choice.

This form is for account requests for the Microsoft Azure service. Available to all UM Faculty and Staff.

This service is database hosting service available throughout the University of Michigan. MiDatabase provides campus with a centrally managed, on-premise cloud environment that reduces the cost, risk and overhead involved in running services independently.

This form is for requesting a MiDatabase account.

This service offers a highly available and secure environment while drastically reducing the complexity and cost of deploying a Virtual Desktop Infrastructure.

This form is to request a new, modify, or delete MiDesktop, a virtual desktop infrastructure environment managed by ITS.

This service is a virtual server environment managed by ITS. Subscribers may select either the core service, where they install and administer the operating system (OS), software, and applications, or a managed operating system at no additional cost, which allows a focus on managing applications instead of the OS

This service provides U-M faculty, staff, and students the ability to store and access large amounts of data to support their specific application(s) in a user-friendly, secure, and cost-effective environment.

This service is an open-source relational database management system (RDBMS).

This service is an open source web application designed to help manage and document computer networks.NetBox was developed specifically to address the needs of network and infrastructure engineers.

This service is an interface to allow delegation of specific IT infrastructure management tasks to IT teams outside of a central IT team. This is implemented with a suite of extensible Django apps and core Django project that seamlessly integrate new modules and customizations without requiring code changes.

This service is used to locate devices on the network and where they are connected using MAC or IP address. Search by device vendor, switch, IP address, MAC address, or generate a report of used and unused IP addresses in a subnet.

This form can be used to request changes to ITS Managed remote access protocols.

This form is for providing the required documentation and initiating the required review and approval process by ITS Network Infrastructure, in consultation with ITS Information Assurance, prior to activation of any Network Extension to the U-M Network per the University wide Network Security Standard (DS-14).

This service is a multi-model database management system produced and marketed by Oracle Corporation.

This form is used to request that Oracle database account(s) be unlocked, or password(s) reset.

To submit this form, you must be the person to whom the Oracle account(s) has been assigned - you may not submit this form on behalf of another person.

In the "Request Info" section below, please select whether to unlock account(s) or to reset password(s). In the "Additional Comments" box, indicate each username and database for which action is requested, on separate lines. Some example entries are:

YOURUNIQ - DWPROD
MYUNIQ - EDWPROD

This form should only be used to request the resetting or Oracle passwords or the unlocking of Oracle accounts. Use OARS and submit a request there to remove any Oracle database accounts that are no longer used and should be deleted permanently.

This service is a global testing tool used by researchers and science networks to ensure network performance on connections on high speed connections. The perfSONAR appliances are maintained at ITS network core and inside ITS data center locations.

This service is an ethical and privacy-preserving platform designed to:
- Enable researchers to ask aggregate questions across multiple data sets in a ethical, privacy-preserving manner. Allow for a privacy and ethics body review to ensure that only appropriate, aggregate questions are asked.
- Allow researchers to ask aggregate questions across multiple data sets while no researcher has direct access to the data sets.
- Enable ITS to support such queries in a scalable, effective manner.

This service is an 800MHz radio service used by most maintenance, campus skilled trades shops and DPSS is interconnected via outside plant fiber optic cable, maintained by ITS.

This service is an infrastructure management product specifically designed to keep Red Hat Enterprise Linux environments and other Red Hat infrastructure running efficiently, with security, and compliant with various standards. Campus has a site license for the Red Hat OS. The Red Hat OS is used in thousands of computers and servers across U of M, providing the foundational layer for everything from enterprise systems such as Peoplesoft to engineering labs for students.

This form is to request access to Knowledge Base articles related to the Red Hat Satellite Service

This service is the tool used to monitor the network and provide performance metrics.

This service is a relational database management system (RDBMS) from Microsoft.

This service is a Microsoft Enterprise Software as a Service (SaaS) solution for GIT that is provided by ITS. Faculty, staff (including temporary staff), and students of the University of Michigan with a shortcode are eligible to use this Service.

This Service is the network that connects UM buildings together including the Core and the distribution layer switches

This Service is Border Interconnect Network; the switches that attach U-M core networks (currently the AA campus and MichMed) and the Internet

This service protects the entire University of Michigan, while not impacting the transfer of large amounts of data.

This service manages the design, construction, support and maintenance of indoor and outdoor cellular infrastructure across campus, maintains partnerships with cellular service providers, and provides support to campus for LTE, 5G, and Wi-Fi Calling solutions. The service also offers radiofrequency (RF) surveying, cellular device/plan selection and spectrum management/allocation consulting.

For other questions, please reach out to your Infrastructure Project Manager https://its.umich.edu/enterprise/business-servi...

This Service is the network of four switches that redundantly connects all of the building networks together via their individual distribution layer switches

This service allows faculty, staff, students, sponsored affiliates, and guests to communicate through wireless local area networks on laptops, tablets, cellular phones, and other devices.

This service protects specific network activities to and from specific projects, systems, and information housed in university data centers (e.g., sensitive research projects, Wolverine Access transactions, MiServer instances, and others).

This Service includes fiber leases and specialized network circuits (e.g., dark fiber, third-party fiber, MiNet regional fiber ring, and 2-wire and 4-wire copper circuits)

This service allows basic port maintenance tasks on network switches.

This Service is a protocol for automatically assigning IP addresses and other configurations to devices when they connect to a network.

This service protects and prevent malicious traffic in the MiServer virtual server environment.

This service is for both Exception and Standard DNS requests.

This service is used to connect devices to campus networks. It is comprised of microscopic strands of glass, and permits data to travel over longer distances at higher bandwidths than other types of cable.

This Service supports network firewalls, which are security devices used to stop or mitigate unauthorized access to private networks connected to the Internet.

This Service is a type of Wireless Service on campus

The U-M Net Hotspot service provides a robust ITS-managed router, which offers end users: A connection to the internet and specific campus network resources in locations where U-M Net is not available, wired, powered network ports for client devices

This form is used for DPSS staff to request troubleshooting assistance for ITS-managed U-M Net Hotspots

This service to supports the housing requirement that users register all devices that connect to the wired network in U-M residence halls.

This service is architected for speed, reliability, capacity, and redundancy to handle the wireless and wired networking needs of unit faculty, staff, and students in a particular building.

This service provides the main connection to the outside world: the high performance networks of Internet2, the Big Ten Academic Alliance shared network, and the commercial internet.

This service allows review of information on university networks, including: network name, IP subnet ranges, VLAN ID, physical location, description/purpose, and contact information for network hosts.

This service is used for buildings that don't have a direct connect to the campus network.

This service is available through data jacks in offices, classrooms, lab spaces, and other areas. The current standard for wired connections is 1Gbps to the telecommunication closet.

This service supports the design and build new or upgrades of network services.

This service creates a secure, encrypted connection between your device and the U-M network and enables access to university resources from untrusted networks.

This Service allows faculty, staff, students, sponsored affiliates, and guests to communicate through wireless local area networks on laptops, tablets, cellular phones, and other devices. ITS supports four wireless networks on campus, MWireless, MSetup, MGuest, and eduroam. The current standard for wireless connections is 802.11ac which typically provides connectivity between 100-200Mbps.

Internal to ITS, this service hosts content managed by OVPC and serves the main University of Michigan website https://umich.edu which is part of the emergency alert system.

This service is used by network services teams to track network equipment that is in production.

This service provides campus users access to their own web applications without needing to download, install, and maintain additional hardware and software

This form is to request assistance with the upgrade existing hosted websites.

This form can be used to request the creation of a new website or to move an existing website into the Regents of the University of Michigan Pantheon Account

This form is for Faculty and staff to request creation or deletion of an IoT Registration group. WiFi Registration groups are used for registration & management of departmental IoT devices.

This service is systems administration support for windows servers.

This service will provide System and Service level monitoring to the entire university, offering alerting and metrics to university IT professionals.