This service is available to those using their own device or a U-M computer, and offers no-hassle, secure, and free access to U-M provided software, desktop computing, and printing, all supported by knowledgeable support staff.
This form is to request assistance with Printing at Campus Computing locations (also known as Sites) across campus via MPrint. Sites locations offer black and white, color, tabloid, or poster printers. Everyone is welcome to print at Campus Computing locations, though printing allocations vary.
Most Campus Computing Sites provide black and white laser printing, and several provide color or large format printing. Use this request for support of these printers.
This form allows Instructors to request specialty software to be available on Campus Computing Sites computers for your course
This form is used to request a exception access to Campus Computing Sites Software. Software access at Campus Computing Sites is granted based on university affiliation. You may request access to additional software titles even if that title is not eligible based on your affiliation.
Software licenses and your role at the University of Michigan, determine what software you can access on a Sites workstation. There are circumstances where an individual of an excluded role does have a legitimate reason for using a software title that is not in conflict with the intent of the licensing terms. You can use this form to request we make an exception. Sites staff review and approved exceptions on a case by case basis.
Exceptions are valid for a single academic year. After the end of summer term, and before the start of fall term, the exceptions will expire.
This form is to request to reserve one of the several computing classrooms for instructional purposes.
This service can be used to automatically back-up critical data stored on university-owned computers that isn't stored elsewhere. CrashPlan, the software powering the ITS Desktop Backup service, is designed to protect your data files, allowing you to restore your content to a repaired or replaced computer in case of theft or a hard drive crash.
For Desktop Backup (CrashPlan) support, please visit
https://its.umich.edu/computing/backup-storage/... or contact the ITS Service Center
https://its.umich.edu/help
This service is for campus units requiring additional IT desktop support personnel to meet surge, project, or event staffing needs are able to contract with ITS to receive help from the Neighborhood IT desktop support group within ITS.
This service is available to campus units requiring general compute engineering support to meet project needs are able to contract with ITS to receive help from the ITS EUC MiWorkspace Engineering team.
This service provides end-to-end lifecycle management of iOS devices. The platform offers the ability to deploy, upgrade, configure, and manage iOS within the limits of the Apple MDM API, as well as deploy software titles purchased via the Apple Volume Purchase Program.
This service is a desktop support service that provides network connectivity to your computers and devices, delivery of software and security updates, printing, and access to a team of desktop support professionals. The service standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.
This form is Internal to ITS. Form to request a tag for a MiWorkspace computer
This form is to request take down of a MiWorkspace computer in one location and set it up in another location
This service provides a cost-effective Mac management solution that enables units to deliver consistently configured workstations in a zero/light touch operational model.
This service enables printing from university-owned and personally-owned devices to a broad spectrum of university-owned network printers.
This Service is a temporary service for the purposes of testing the new form being developed (details in 10737493)
This service provides a cost-effective Windows management solution that enables units to deliver consistently configured workstations in a zero or light-touch operational model.
This form is for MiWorkspace customers to request assistance with events
Internal to ITS. This Service is the MiWorkspace Service, which has special support provided to U-M executive officers, including a dedicated oncall
This form is for MiWorkspace customers to request assistance with purchasing computers and/or peripherals for customers
This form is used in support of MiWorkspace computer equipment on loan.
This form is used by Neighborhood IT to request that Depot refresh admins change or update a ticket in Otto, the system used to managed MiWorkspace computer replacements
This form is to initiate the voluntary offboarding of an employee from the MiWorkspace service. The offboarding process deprovisions network access, personal and departmental storage, printing, and hardware with appropriate software (if applicable). If the employee is moving to a different unit, their access will be appropriately updated.
If the offboarding is not voluntary and immediate termination of services is required the departments HR representative is required to call 4Help.
This form is to initiate onboarding a new employee to MiWorkspace Onbboarding includes the computing resources and access required to get started on their first day. The onboarding process provisions network access, personal and departmental storage, printing, and hardware with appropriate software (if needed). The onboarding process and form is available to units who subscribe to the MiWorkspace service.
This service is available to faculty, staff, and students who work for university units that subscribe to the MiWorkspace service or to the MPrint printing service.
This form is Internal to ITS. This form is used by MiWorkspace to manage the refresh process.
This form can be used by MiWorkspace Full, MiWorkspace Core, and Platform-as-a-Service Unit Representatives to request that additional Windows and Mac applications be packaged and added to their unit’s software catalog via Otto and/or Izzy.
This form is Internal to ITS. This form is used by MiWorkspace as a subprocess of the refresh process. If a customer reports a different locationof their computer, this workflow gets kicked off to update the asset record for that computer. This form should only be used by that automated process
This form is Internal to ITS. This form is used by MiWorkspace Depot to purchase and deploy MiWorkspace Macs to customers at home.
This form is Internal to ITS. This form is used by MiWorkspace Depot to purchase and deploy MiWorkspace Windows to customers at home.
This form is for MiWorkspace and MPrint customers to schedule upcoming printer hardware deployments
This form is for MiWorkspace and MPrint customers to request recommendation from the MPrint Team on what type of hardware might be best suited for new or replacement printers
This Form is to request assistance or provide feedback on the Mobile Application of the MPrint service. MPrint is designed to provide a simpler way to print, by taking advantage of Follow Me Printing.
With the MPrint Mobile App, you are able to:
- Upload docs to Follow Me from your phone.
- Release Follow Me jobs to any printer on campus with a yellow MPrint print queue label.
- Delete jobs from the Follow Me queue.
- Detect printers near you to release your print job.
This form is for SoK faculty, staff, and students who require posters for conferences and/or poster sessions.
This form is for students on the Ann Arbor campus to support your academic needs for up to two semesters.
Ann Arbor Students may check out a pre-configured Windows PC laptop with access to the Campus Computing Sites software library. You will have local administrative access on the laptop to install or configure software to meet your needs.
Internal to ITS. This form is used used by the Sites@Home team to manage returns
This form is used to request support for those with a Sites@Home device.
Ann Arbor Students may check out a pre-configured Windows PC laptop with access to the Campus Computing Sites software library. You will have local administrative access on the laptop to install or configure software to meet your needs.
This service provides software licenses previously available through Software Licensing & Distribution. The Software Store also provides options for tracking purchases and viewing departmental purchase histories.
This Service provides assistance with real time, walk-in support at no cost to you. Our student team partners with you to solve issues, find resources, and diagnose problems. Our goal is to help you feel informed and empowered to get the most from your technology.
This Service provides real time, walk-in support at no cost to you. Our student team partners with you to solve issues, find resources, and diagnose problems. Our goal is to help you feel informed and empowered to get the most from your technology.
This form is for the Tech Repair service to intake requests to repair devices purchased using university funds
Use this form to request for devices purchased using university funds
This form is to request repair of personally owned technical equipment
This service is U-M's one-stop-shop for computer sales, consulting, and tech repair. All students, faculty, and staff receive educational discounts. *
*Formerly Computer Showcase, name change March 2020
This service provides an easy-to-use interface for users to quickly identify software they need, what is available to them across campus and from whom, and potential alternatives. An underlying central database houses information for administrators to track software licenses to better manage cost, visibility, compliance, and security around these titles at both the central and unit level.
This service is a software-sharing consortium for university units that choose to opt-in. Revenues collected fund a volume licensed software catalog and staff who support the service. Some of the services offered include compliance management, consortium and department funded license procurement, software help desk, hardware inventory, asset documentation, and review of license terms.
This service lets any Mac or Windows computer with a web connection use Sites Windows software.