Zoom Phone: Forward to an External Number and Other Options for Call Handling

Environment

Zoom Phone customers

Issue

How do I forward my Zoom Phone to an external number, or other options for Call Handling.

Resolution

1. Sign in to the Zoom Portal.
2. Click Phone on the left menu.
3. Click on Settings on the menu across the top.
4. Scroll down to Call Handling.
5. Under the Business Hours section, Click Edit (to the right of Call Handling):

• Toggle ON Zoom Phone Appliance Apps to receive calls on a phone.
  • NOTE:  Leave Zoom Phone Appliance Apps toggled to the OFF setting and lowest priority if using Sequential ringing.
• Toggle ON Zoom Desktop Apps to receive calls on the desktop.
• Toggle ON Zoom Mobile Apps to receive calls on any mobile clients.
• Click Add Phone Number to add additional External numbers as desired.
  • (Click the acknowledge box that appears and SAVE.)
• Uncheck "Require to press 1 before connecting the call".
• Click SAVE.

Choose Simultaneous ringing to ring all these options at once, if desired.

Additional Information

Full details can be found in call handling settings.

Need additional information or assistance? Contact the ITS Service Center.