Environment
Document Imaging: Perceptive Content Desktop Client
Issue
When trying to log into ImageNow/Perceptive Content, I receive the message "Connection could not be established."
Resolution
Note: Perceptive Content software client is limited to use on University-owned and built computers. If you are using a personal device, please use the web version linked in University Business on wolverineaccess.umich.edu.
Receiving this error message is common after changes have been made to a workstation, first logging in from a new machine, or after transitioning to a MiWorkspace machine. You need to create a Connection Profile in ImageNow using the following settings:
- Name: Production
- Server: imaging-prod-content.dsc.umich.edu
- Server Type: Production
- Port Number: 6000
- Username: Remember last succcessful user name
Steps to change your ImageNow Connection Profile:
- Open the ImageNow Client but do not log in
- Click on Connection Profiles on the ImageNow top tool bar
- Click on Edit connection profiles
- Click on the appropriate Production profile from the list of profiles available. (In most cases you will only see one profile in the list.)
- Click on Modify
- Modify the Server ID to be: imaging-prod-content.dsc.umich.edu and update the Port Number to be 6000
- Click OK, and then Click OK again
After creating the profile, select Use default profile under Default Preferences, and choose Production from the drop-down menu.
If this does not resolve the issue, verify that the current version of the client is installed, EP3 version 7.6. If the user is not on EP3 version 7.6, you will need to work with your Unit IT to get the latest desktop client installed. (MiWorkspace supported staff can download the latest version via the Software Center)
UPDATE: this issue can also occur if a user is trying to access Perceptive Content from a non-U-M network. The solution is to run and log into the U-M VPN client first. (See related article.) Perceptive Content should work after that.
Additional Information
A step-by-step guide can be found at: https://documentation.its.umich.edu/node/696
Need additional information or assistance? Contact the ITS Service Center.