TeamDynamix Global Settings

Environment

TeamDynamix

Issue

This is a reference for admins who need to know what the global settings are and what settings have been requested.

Resolution

These are the global settings that are shared with all applications.

  • Image blocking. Effective June 2024 images that contain punctuation only (no image/icon/text) will be blocked by default  The threshhold for min number of tickets is set at 300.  Other images will be blocked upon request. As of v 11.9 in May 2024, s list view of the common images from emails, is available. This list allows for the blocking of images so they will no longer be added to the attachments section on items. This list applies to all U-M TDX applications, so is managed by the TDX global admins in ITS. 
  • Ticket Type Categories
    • Administrative and Business
    • Communication and Collaboration
    • Desktop and Mobile Computing
    • Infrastructure
    • IT Professional Services
    • Research

 

  • Impacts
    • Affects User
    • Affects Group
    • Affects Department
    • Affects Organization
  • Priorities
    • Low 
    • Medium
    • High
    • Emergency
  • Sources
    • Chat 
    • Direct Input
    • Email
    • Phone
    • Systems
    • Walk-in
    • Web
  • Urgencies
    • Low
    • Medium
    • High
  • Priority Matrix (current status in table below)

Impact

Low Urgency Medium Urgency High Urgency
Affects User Low Low Medium
Affects Group Medium Medium High
Affects Department Medium High High
Affects Operation Medium High Emergency

Requested Changes

Field Requested Value Reference
Source Video Conference ITS Ticket 1949507

Additional Information

Contact ITS Service Support for information about TeamDynamix.

 

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Details

Article ID: 7748
Created
Thu 4/7/22 11:41 AM
Modified
Tue 6/4/24 4:49 PM