BeyondTrust (Bomgar): Start a Remote Support Session using the Representative Console

Environment

ITS BeyondTrust (remotesupport.it.umich.edu), Representative Console Users

Issue

How do I start a remote support session using the ITS BeyondTrust Representative Console?

Resolution

Instructions for using the BeyondTrust Representative Console

These instructions are based on your type of access and require a UMICH account/login to view.

• View-Only representative console users (Shared Services Center, ITS Tier 3 Support):
  • https://docs.google.com/document/d/1RQAE168JkshmBj9VcLR6BOhqshFqea0rUR2S2i_HGuE/edit?usp=sharing
• Attended (sometimes referred to as "regular") representative console users (ITS Service Center, Neighborhood IT, MWS Engineering, SLTS, some others):
  • https://docs.google.com/document/d/1Ry4AftmlKtsYMRHko9giPIsOG72Zc2qOH6KWFFyhRcc/edit?usp=sharing
• MiWorkspace jump client representative console users (ITS Service Center, Neighborhood IT, MWS Engineering only):
  • https://docs.google.com/document/d/1c6921mLw2URyQqZ6Ulyrr3YanLv8itGuxRfbMOvQ9rM/edit?usp=sharing
• Digital Signage Team and Student Life Digital Signage Team representative console users (ITS Digital Signage Team and SLTS Digital Signage Team only):
  • https://docs.google.com/document/d/1yWHV6HXZbfBzTbtMudWh52ZKoIUaVWQOmCwgzHt8FSY/edit?usp=sharing

Additional Information

Need additional information or assistance? Contact the ITS Service Center.