Take Ownership of an Unassigned TeamDynamix Ticket

Environment

TeamDynamix

Issue

At times, staff working a TeamDynamix ticket need to assign the ticket to themselves.

Resolution

Note: "Incident" is used here as an example.

  1. Click the ticket name of the ticket you want to reassign
  2. In the ticket details window, choose Take Incident from the Actions menu

Additional Information

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.

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Related Services / Offerings (1)

ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.