Take Ownership of an Unassigned TeamDynamix Ticket

Environment

TeamDynamix

Issue

At times, staff working a TeamDynamix ticket need to assign the ticket to themselves.

Resolution

Note: "Incident" is used here as an example.

1. Click the ticket name of the ticket you want to reassign
2. In the ticket details window, choose Take Incident from the Actions menu

Additional Information

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.