Adding Attachments While Using a Ticketing App

Environment

TeamDynamix ticketing apps

Issue

I need to add a attachment to a TDX ticket

Resolution

To attach a file to a ticket while in a TDXNext/WorkManagement (https://teamdynamix.umich.edu/TDWorkManagement/), Open the ticket you want to add an attachment to

In the Right hand menu next to Attachments, click the + Button (Add Attachments). 

or

Select Actions then Update  in the drop-down menu and add the attachment to the attachment field.

Private Attachments:
Attachments can  be marked as Private, which hides them from users in the Client Portal. In the Ticketing application, after adding the attachment to the ticket, check the Private box below the attachment to make it hidden from the requester.

Additional Information

For instructions on how to attach tickets via the Client Portal, as well as details on attachment type an size, see TeamDynamix Attachments

Need additional information or assistance? Contact the ITS Service Center.