Adding Attachments While Using a Ticketing App

Environment

TeamDynamix ticketing apps

Issue

In a TDX notification to a user, attachments will not be sent if the Add Attachments feature on the ticket is used.

Resolution

To attach a file to a ticket while in a TDX Ticketing app (as opposed to the Client Portal), use the Update feature in the Actions drop-down menu and add the attachment to the attachment field.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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Related Services / Offerings (1)

This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.