Which Users Do and Do Not Appear in TeamDynamix?

Environment

TeamDynamix

Issue

A user doesn't show up in TeamDynamix.

Resolution

TeamDynamix syncs active user records in real-time from MCommunity.

Additional Information

  • TeamDynamix syncs users who are current faculty, staff, students, alumni, retirees, and those with strong sponsorship
    • If a user appears in MCommunity with a 'uniqname' then they will appear in TeamDynamix
  • Friend accounts do not have TeamDynamix user records
  • Newly hired staff who have not yet met their date of hire (only have the NewHire role) will not appear until their hire date
  • Non-Prod TeamDynamix currently does not sync with MCommunity
    • An update to include TeamDynamix Sandbox is due to be available soon

Need additional information or assistance?  Submit a request here: ITS-TeamDynamix Support.

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Related Services / Offerings (1)

ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.