TeamDynamix Report of Tickets not Assigned to any Group or Person

Environment

TeamDynamix Ticketing Applications

Issue

Sometimes tickets in TeamDynamix get unassigned from any person or Responsible Group.

Resolution

Create a report to find these incidents, then schedule it to send an email if there are results. Update tickets on the report to a group or person, with a note about the fact the ticket became unassigned, and is now being reassigned.

TDNext -> Your Ticket Application -> Report -> Report -> Ticket Report

Include desired columns in your report

Create Filters in Report

  1. Unassigned is true
  2. Status is not one of [Closed, Cancelled]
  3. Group Unassigned is true

Add Advance Filter 

  1. 1 AND 2 AND 3 )

Schedule Report 

  1. Interval = Daily
  2. Send if Empty = No

Work the Report

When report identifies tickets not assigned to any group of person, open the ticket, assign it to an appropriate group with a note that the ticket became unassigned.

Additional Information

For assistance, submit a request here: ITS-TeamDynamix Support.

Print Article

Details

Article ID: 4781
Created
Fri 4/2/21 9:40 AM
Modified
Tue 9/27/22 5:00 PM