Email Signatures When Responding to TeamDynamix Ticket

Environment

TeamDynamix

Issue

How does TeamDynamix work with a customer’s email signature?

Resolution

  • The TeamDynamix email monitor will try to pick up the signature on a user request email. If the signature includes a picture, diagram, or other file in their signature, this may/will be added to the ticket as an attachment. 
  • Each time a customer replies, TeamDynamix will again add a new signature attachment to the ticket, which can make it difficult to identify attachments associated with the request/incident.
    • In order to avoid multiple signature attachments, support staff can delete the signature attachment from the ticket in TeamDynamix or ask the customer to delete their signature when replying to a response from TeamDynamix.

Additional Information

 

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