Environment
Web
Issue
Website is failing to load due to a Bad Request error.
Error: "400 Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit" (This error may vary slightly to from computer to computer / browser to browser)
Resolution
The 'Bad Request Error' is usually due to a large cookie. Here are the troubleshooting steps to take to clear this error:
- Verify the URL is correct.
- Clear browsing history, cookies, and cache for all time
- If you do not want to delete all cookies in Google Chrome follow the instruction here in the section labeled Clear Cookies from A Single Site.
Note: Steps 1 and 2 usually clear the error, so please test now before proceeding to step 3.
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Confirm that file upload doesn't exceed server limit
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Deactivate browser extensions
Additional Information
Need additional information or assistance? Contact the ITS Service Center.