Attaching Knowledge to a TeamDynamix Ticket

Environment

TeamDynamix

Issue

How do I attach a knowledge article to a ticket in TeamDynamix?

Resolution

In any TeamDynamix Ticket:

  1. Navigate to field "Knowledge Base Article" in a new ticket or click Existing Article and then KB Article in a ticket you are editing.
  2. Type keyword(s) or article title into the field -OR- Click the magnifying glass and enter the Knowledge Article Number or keyword(s).
    1. Note: It is easiest to have the Client Portal open, find the correct article, and then type the knowledge article title into the field.
  3. Select the article.
  4. Save.

Additional Information

Submit a request here: ITS-TeamDynamix Support.

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