Attaching Knowledge to a TeamDynamix Ticket

Environment

TeamDynamix

Issue

How to attach a knowledge article to a ticket in TeamDynamix

Resolution

In any TeamDynamix Ticket

  1. Navigate to field "Knowledge Base Article" in a new ticket or click Existing Article and then KB Article in a ticket you are editing
  2. Type keyword(s) or article title into the field -OR- Click the magnifying glass and enter the Knowledge Article Number or keyword(s)
    1. Note: It is easiest to have the Client Portal open, find the correct article, and then type the knowledge article title into the field
  3. Select the article
  4. Save

Additional Information

Submit a request here: ITS-TeamDynamix Support.

Print Article

Details

Article ID: 4180
Created
Wed 12/16/20 9:54 AM
Modified
Fri 6/7/24 3:14 PM