Attaching Knowledge to a TeamDynamix Ticket

Body

Environment

TeamDynamix

Issue

How do I attach a knowledge article to a ticket in TeamDynamix?

Resolution

In any TeamDynamix Ticket:

  1. Navigate to field "Knowledge Base Article" in a new ticket or click Existing Article and then KB Article in a ticket you are editing.
  2. Type keyword(s) or article title into the field -OR- Click the magnifying glass and enter the Knowledge Article Number or keyword(s).
    1. Note: It is easiest to have the Client Portal open, find the correct article, and then type the knowledge article title into the field.
  3. Select the article.
  4. Save.

Additional Information

Submit a request here: ITS-TeamDynamix Support.

Details

Details

Article ID: 4180
Created
Wed 12/16/20 9:54 AM
Modified
Wed 1/29/25 3:44 PM

Related Services / Offerings

Related Services / Offerings (1)

This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.