Attaching Knowledge to a TeamDynamix Ticket

Environment

TeamDynamix

Issue

How do I attach a knowledge article to a ticket in TeamDynamix?

Resolution

New ticket

1. Navigate to the Knowledge Base Article field.
2. Type keyword(s) or article title into the field -OR- Click the magnifying glass and enter the Knowledge Article Number or keyword(s) for searching.
   1. Note: It is probably easiest to have the knowledge base open, find the correct article, and then type the knowledge article title into the field in your ticket.

Existing ticket

To add knowledge to an existing ticket:

1. Click on Edit.
2. Scroll down to the Knowledge Base Article field.
3. Type keyword(s) or article title into the field -OR- Click the magnifying glass and enter the Knowledge Article Number or keyword(s).
   1. Note: It is easiest to have the Client Portal open, find the correct article, and then type the knowledge article title into the field.
4. Select the article.
5. Save.

Additional Information