Environment
Non-managed or personal Windows computer, Microsoft Office 365
Issue
When trying to set up Office 365 on a personal device running Windows, you may receive this error: "Something went wrong. Your account was not set up on this device because device management could not be enabled.”
Resolution
Windows device management error
Note: These instructions were completed using Windows 10.
To fix this error:
- Sign out of all Office 365 applications
- From any Office 365 application (e.g., Word, PowerPoint, etc.), click your name in the top right corner of the screen
- Click Sign out in the drop-down menu
- In the notice that appears, click Sign out
- In the lower-left corner of your desktop, enter “Credential Manager” in the Type here to search field and hit ENTER. This will take you to the Credential Manager in the Control Panel
- Click Windows Credentials
- Scroll through the list, select any credentials for Office 365, and click Remove (Note: There may not be any credentials for you to remove from this list.)
- In the lower-left corner of your desktop, enter “Settings” in the Type here to search field and hit ENTER. This will take you to the Windows Settings menu
- Select Accounts
- From the left sidebar, select Access work or school
- Select Work or school account. (If you are connected to more than one account, ensure it is the account associated with your UMICH email address.)
- Click Disconnect and when prompted, click Yes to confirm this action
- From any Office 365 application (e.g., Word, PowerPoint, etc.), click Sign in in the top right corner of the screen
- When prompted, enter your UMICH email address and password. Note: You may need to authenticate with Duo before proceeding
- Under Stay signed in to all your apps, uncheck “Allow my organization to manage my device” and click OK in the dialog box
- In the final dialog box, click Done. The error should be fixed
Additional Information
Basic installation instructions found in teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=3894.