Safari Issues with Images and Files in Canvas

Environment

Canvas and Safari Browser

Issue

Safari 13.1 and later versions contain an update that may cause issues with downloading files, displaying images, and playing chat alerts in Canvas. Canvas engineers are currently working on a solution for this issue.

Resolution

Until Canvas releases a fix, you may avoid errors with files, images, and alerts by disabling cross-site tracking prevention in Safari when using Canvas. If disabling cross-site tracking doesn't resolve these issues, please try one of the other supported browsers.

Additional Information

For the most recent information regarding browser issues, see Canvas's page on supported browsers.

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center