File Preview Unavailable in Canvas Using Safari

Environment

Canvas, Safari

Issue

When trying to view a file preview in Canvas, all that comes up is a blank screen. This is happening using Safari web browser.

Resolution

Check if Safari needs to be updated: https://support.apple.com/en-us/HT204416

Canvas only supports Safari 15 and 16. Earlier versions have been causing this blank screen.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.