File Preview Unavailable in Canvas Using Safari

Environment

Canvas, Safari

Issue

When trying to view a file preview in Canvas, all that comes up is a blank screen. This is happening using Safari web browser.

Resolution

Check if Safari needs to be updated: https://support.apple.com/en-us/HT204416

Canvas only supports Safari 15 and 16. Earlier versions have been causing this blank screen.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 9891
Created
Tue 3/21/23 11:02 AM
Modified
Tue 3/21/23 12:28 PM