Canvas: File Preview Unavailable Using Safari

Environment

Canvas
Safari

Issue

When attempting to view a file preview in Canvas, a blank page loads. This is happening using the Safari web browser.

Resolution

Check you are using a supported browser version: What are the browser and computer requirements for Instructure products?

Earlier (unsupported) versions of Safari have been causing a blank screen.

Check if Safari needs to be updated: https://support.apple.com/en-us/HT204416

Resources and Questions

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center