TeamDynamix Popular Knowledge Article Report

Environment

TeamDynamix campus ticketing apps

Issue

How to create a list of the most popular articles for TeamDynamix apps outside of ITS.

Resolution

You can create a list of the most popular knowledge articles for a TeamDynamix app by creating a report.  

1. In your ticketing app, click Reports > New Report
2. Choose Knowledge Base Report
3. Name the report, e.g., "Popular Knowledge Base Articles"
4. Add a description (optional)
5. In the "Select the columns you would like to see", remove all columns except for Subject
6. Click Add and scroll the available columns, then select Read by 
   1. For the Aggregate,choose Maximum
7. In the "Add filtering to your report" section, under Column, select Read by and greater than  
   1. Add a value for the minimum number of times the article was read
8. Under Column, select Client Portal(s)
   1. Then click the search icon, choose the client portal for you ticketing app, and click Insert
9. In the "Order your report," choose Read by and Descending
10. Click Save and Run

If you need to make a change after saving, click the Actions dropdown menu and choose Edit.

Additional Information

By default, the report will display all Knowledge Articles, regardless of whether they are active or not. You can add a filter to include "Status" and only include "approved" articles, or you can add "Status" as a column you would like to see.

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.