TeamDynamix Best Practice: Always Assign Tickets to a Group Before Assigning to an Individual

Environment

TeamDynamix tickets

Issue

It's important to assign a ticket to a TeamDynamix group first, so data on groups can be collected for reports.

Resolution

When creating a ticket, be sure to assign Responsibility to a TeamDynamix group rather than an individual. Then, if necessary, after you save the ticket, edit it and assign responsibility to an individual.

Additional Information

Submit a request here: ITS-TeamDynamix Support.

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Details

Article ID: 3796
Created
Wed 9/30/20 12:08 PM
Modified
Tue 5/2/23 4:27 PM