TeamDynamix Best Practice: Always Assign Tickets to a Group Before Assigning to an Individual

Environment

TeamDynamix tickets

Issue

It's important to assign a ticket to a TeamDynamix group first, so data on groups can be collected for reports.

Resolution

When creating a ticket, be sure to assign Responsibility to a TeamDynamix group rather than an individual. Then, if necessary, after you save the ticket, edit it and assign responsibility to an individual.

Additional Information

Submit a request here: ITS-TeamDynamix Support.

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ITS-TeamDynamix
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.