Environment
TeamDynamix tickets
Issue
It's important to assign a ticket to a TeamDynamix group first, so data on groups can be collected for reports.
Resolution
When creating a ticket, be sure to assign Responsibility to a TeamDynamix group rather than an individual. Then, if necessary, after you save the ticket, edit it and assign responsibility to an individual.
Additional Information
Submit a request here: ITS-TeamDynamix Support.