Submit a TeamDynamix Knowledge Article

Environment

TeamDynamix

Issue

I created a knowledge article, but no one else can see it and I never got notice that it was published. 

Resolution

Knowledge articles in TeamDynamix must be manually submitted and approved before they can be viewed, edited, or used by others. You can either submit your knowledge article immediately after creating it, or keep it as a draft until you are ready to submit it.

Find and submit an existing knowledge article

1. Go to TeamDynamix.umich.edu
2. Click Client Portal
3. Click Knowledge Base at the top
4. Click on My Articles on the left side under the word Home
5. Look for any articles that are unsubmitted  
6. Click on the article
7. Make edits if you need to by clicking Edit Article
8. When you are all set, click Submit Article

Additional Information

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.