Canvas New Analytics Stuck in "Course data is being processed. Please come back in 24 hours"

Environment

Canvas New Analytics

Issue

Accessing Canvas New Analytics results in a "Course data is being processed. Please come back in 24 hours." message that persists beyond 24 hours.

Resolution

Having start and end dates that predate the current date, even if the option "is unchecked, have been known to cause an issue with New Analytics. 

  • Check course settings to see if course override dates have been applied to the course.
    • If the course is active in the current term and these settings include start and end dates that predate the current date, remove the dates.

Additional Information

 

Details

Article ID: 3714
Created
Tue 9/22/20 9:10 AM
Modified
Tue 9/22/20 10:28 AM