TeamDynamix - Changing a Ticket Classification

Environment

ITS Ticketing Application in TeamDynamix

Issue

How to change an incorrectly classified TeamDynamix ticket. Classifications are: Incident, Request, Change, Problem, Major Incident

Resolution

In a ticket:

1. Actions -> Edit Classification 
2. Select New Classification and Save
3. Edit -> Update "Form" to be a type of form to match the new classification (ie Incident Form, Request Form)
4. Save

Additional Information

• Some forms have custom fields or language, so adjusting the form to match the classification will ensure that form has the right info. 
• When updating the classification to Change, use Actions-Assign Workflow to attach the Change Workflow.
• If a ticket has a workflow attached, it may need to be removed before you can update the Classification (Actions -> Remove Workflow)

Video about Ticket Classifications: TeamDynamix - Forms Ticket Classifications (Subtitled)

For more information, submit a request here: ITS-TeamDynamix Support.