MiVideo: Kaltura Capture Error "failed to close recording file"

Environment

Kaltura Capture Desktop Recorder

Issue

When launching the Kaltura Capture app on a Microsoft Surface the app buttons appear grayed out or the error message appears "failed to close recording file".

Resolution

Kaltura Capture is not supported on ARM based devices like Microsoft Surface (see Kaltura Capture's hardware requirements), however you can try to edit the JSON file and see if it works for your device. 

Edit the JSON File

This may or may not work for your device. 

1. Completely close out of the Kaltura Capture application. Navigate to the system tray and right click on the Kaltura Capture icon.
2. Select Quit.
3. Navigate to this folder and swap out username with the username you use when you login to your computer
   • File Explorer > This PC > Local Disk (C:) > Users > username > AppData > Local > Kaltura > Capture > Settings
4. Open the file "localSettings.json" in Notepad
5. Search for the value "config -> captureEngine -> encoderBlackList: []"
6. In the block quotes, add “QCOM Hardware Encoder”

7. Save and close the file
8. Relaunch Kaltura Capture

Suggestions if editing the JSON file does not work

• Consult your Microsoft Surface user guides for built-in recorders.
• For short recordings (15 minutes or less) use Kaltura Express Capture.
• For longer recordings, record your screen with the Snipping Tool then upload the recording to your My Media.
• Or use Zoom and either record locally then upload the recording to your My Media, or record to the cloud and then use the Zoom Recordings Manager to copy to your My Media.

Resources and Questions

Check out the Canvas and MiVideo tutorials.

For additional questions, please contact the ITS Service Center