ITS Ticketing Application in TeamDynamix
Yes, when ticket is created from an email or web form.
Yes, when technicians create a ticket in TDnext, and leaves “Notify Requestor” box checked
No, when technicians create a ticket in TDnext, and un-check “Notify Requestor” box
No, when ticket is created by the ITS Service Center's chat tool integration
Yes, when the technician populates "Notify" field with customer name, or enters appropriate information in one of the other notification fields
No, when the technician does not populate the "Notify" field with the customer name, and does not enter appropriate information in one of the other notification fields.
Yes, when the technician unselects "Make Private" checkbox, comments display.
No, when the technician leaves "Make Private" checked
Yes, when the technician unselects "Make Private" checkbox
Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.