TeamDynamix Ticket Not Found Error

Environment

ITS Ticketing Application in TeamDynamix

Issue

When I search for a ticket, TeamDynamix says "Ticket Not Found The ticket has been moved, deleted, or converted, or you do not have appropriate permission to view it."

Resolution

1) Have customer go to: https://teamdynamix.umich.edu/TDClient/30/Portal/Home/ (The ITS TeamDynamix portal) 

2) Have customer select "My Requests" in the top navigation

3) Sort tickets to find the one in question.  "My Requests" displays all requests for a customer, no matter which ticketing application they are in.  Technician's can only see tickets in applications they have access to, but customers can see all of their tickets from any app portal by going to "My Requests"

 

Additional Information

Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.

Print Article

Details

Article ID: 1407
Created
Wed 5/20/20 1:04 PM
Modified
Wed 9/14/22 9:21 AM