Explanation of Ticket Status in TeamDynamix

Environment

ITS Ticketing Application in TeamDynamix

Issue

Understanding the settings for ticket status in TeamDynamix.

Resolution

New Ticket has not been reviewed
Open Ticket has been assigned (to group or individual)
In Process   Ticket is actively being worked
Scheduled  Work is paused
Awaiting Third Party  Work is paused
Awaiting User Info  Work is paused
Closed Work is complete
Cancelled Withdrawn by requester, work has been cancelled, ticket was created in error, or spam

Additional Information

Details

Article ID: 1336
Created
Wed 5/13/20 1:10 PM
Modified
Wed 5/13/20 3:52 PM