MiVideo: Importing Media Gallery In Canvas Displays "Oops, it appears you do not have manager permissions..."

Environment

Canvas
MiVideo

Issue

While attempting to import MiVideo media and playlists from one course Media Gallery into another, an error message displays "Oops, it appears you do not have manager permissions in any other media gallery. Please contact your administrator".

The ITS-MiVideo team is working with Kaltura to resolve this issue as quickly as possible. In the meantime, please follow the steps below.

Resolution

This issue is can be resolved by deleting all the Kaltura LTI app tokens in Canvas and re-authorizing your account.

1. In Canvas navigate to Account > Settings.
2. Scroll down to the Approved Integrations section.
3. Look for the app token Kaltura.

4. If present, delete the Kaltura token by clicking the trash can icon.
   • If there are more than one Kaltura tokens, delete them all.
5. Look for the Kaltura Media Gallery U of Michigan token and delete by clicking the trash can icon.

6. Navigate back to the course's Media Gallery and re-authorize Kaltura (this should create a new Kaltura Media Gallery U of Michigan LTI token in Account Settings).

Resources and Questions

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M.
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus.
• Check out the Canvas and MiVideo tutorials.

For additional questions, please contact the ITS Service Center.