Canvas CCM: Launch Error in Safari

Environment

Canvas
Canvas Course Manager (CCM)
Safari

Issue

When loading CCM from within a Canvas course, a launch error appears stating "The tool could not be launched. It is likely your browser is blocking third-party cookies..."

Resolution

Enable cookies and cross-site tracking in Safari for CCM to load.

1. Safari > Settings > Privacy tab
2. Uncheck "prevent cross-site tracking"
3. Uncheck "block all cookies"

Resources and Questions

• Check out the new Academic Technology@Michigan website for course planning resources from across U-M
• Visit the Canvas @ Michigan site for faculty including the U-M Instructor Guide with links to additional support resources from across campus
• Check out the Canvas and MiVideo tutorials

For additional questions, please contact the ITS Service Center.