TeamDynamix Reporting: Finding Tickets Assigned to my Service, Team or Group

Environment

TeamDynamix 

Issue

Different ITS teams want to see their group's tickets in different ways.

Resolution

This article provides several examples to help in building custom reports.

Additional Information

Examples that you can combine to get what you want:

  1. Status Class is one of New, In Process 
  2. Service is one of [group]
  3. Prim Resp Group is one of [group]
  4. Prim Resp is a member of [group]
  5. Prim Resp has no value
  6. Prim Resp Group has no value

All active tickets (Requests, Incidents, Changes, etc) assigned to a service: 1 AND 2

All active tickets assigned to a group but not an individual: 1 AND 3 AND 5

All active tickets assigned to members of a group:  1 AND 4

All active tickets for a service (regardless of which group):  1 AND 2

All active tickets assigned to members of a group directly (no group assignment):  1 AND 4 AND 6

 

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